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Mid-Market Companies Using Zendesk in Massachusetts

Name: Mid-Market Companies Using Zendesk in Massachusetts
Creator: Surfe
Published: 2025-11-13 14:17:39
License: https://creativecommons.org/licenses/by-nc/4.0/

Last updated:13 Nov 2025

Created by Surfe | Views: 5

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Montville Township, New Jersey, United States

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Danvers, Massachusetts, United States

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Woburn, Massachusetts, United States

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	Companies		Key Contacts		Annual Revenue	Funding	Company Growth	Management Team Growth	Hiring Status	Tech Stack	HQ Location
1	Trux Logistics	41	Senior Software Engineer, Software Developer, Vice President of Marketing	+48	$10M-50M	$5M raised Series A, 04-20-2018	📊 Modest Growth: 2.5% 40 ↗ 41 Employees	⏸️ No Growth: 0% 4 Employees	Not Hiring	36	Waltham, Massachusetts, United States
2	Boris FX Artificial Intelligence	42	Software Quality Assurance Tester, Business Development Manager, Boris Oil	>100	$10M-50M		📊 Modest Growth: 2.44% 41 ↗ 42 Employees	⏸️ No Growth: 0% 2 Employees	Not Hiring	48	Boston, United States
3	Cobalt Cloud Security	273	Warehouse Laborer, Senior Account Executive, Customer Success Manager	>100	$10M-50M	$29M raised Series B, 08-20-2020	📊 Modest Growth: 0.37% 272 ↗ 273 Employees	⏸️ No Growth: 0% 12 Employees	Actively Hiring	37	San Francisco, California, United States
4	Devo Analytics	323	Senior Global Account Manager, Senior Software Engineering, Product Manager - Marketplace Content and Framework&Apps	>100	$10M-50M	$100M raised Series F, 06-02-2022	📊 Modest Growth: 0.31% 322 ↗ 323 Employees	⏸️ No Growth: 0% 11 Employees	Actively Hiring	46	Cambridge, Massachusetts, United States
5	Tricentis Information Technology	1,269	Account Director, VP - Artificial Intelligence and Machine Learning, Crew Member	>100	$100M-500M	$1,330M raised Private Equity Round, 11-26-2024	📊 Modest Growth: 0.24% 1,266 ↗ 1,269 Employees	⏸️ No Growth: 0% 28 Employees	Actively Hiring	51	Austin, Texas, United States
6	DataCamp Artificial Intelligence	549	Senior Product Manager, Data Entry Clerk, Federal Sales	>100	$10M-50M	$25M raised Series B, 12-17-2018	⏸️ No Growth: 0% 549 Employees	⏸️ No Growth: 0% 13 Employees	Not Hiring	29	New York, New York, United States
7	Pageant Planet E-Commerce	7	Pageant Coach, Miss. Haiti International, Operations & Delivery Manager	+6	$10M-50M		⏸️ No Growth: 0% 7 Employees	⏸️ No Growth: 0% 1 Employees	Not Hiring	29	Boston, Massachusetts, United States
8	Extensis Software	4	Manager of Quality Assurance, Enterprise Account Executive (ROW), Director of Product Development	+89	$10M-50M	$2M raised Series F, 01-29-2002	⏸️ No Growth: 0% 4 Employees	⏸️ No Growth: 0% Employees	Not Hiring	21	Portland, Oregon, United States
9	Family Heating Home Services		Heating Air Conditioning Technician, Secretary	+2	$100M-500M		⏸️ No Growth: 0% Employees	⏸️ No Growth: 0% Employees	Not Hiring	20	Fitchburg, United States
10	gamers-outlet.net Information Technology	5	Chief Executive Officer, end user, QA Engineer	+3	$10M-50M		⏸️ No Growth: 0% 5 Employees	⏸️ No Growth: 0% 1 Employees	Not Hiring	30	Cambridge, Massachusetts, United States
11	Superior Sewing Machine AND Supply Wholesale	7	shipping coordinator, International Sales, Sales Representative	+17	$10M-50M		⏸️ No Growth: 0% 7 Employees	⏸️ No Growth: 0% Employees	Not Hiring	29	Fall River, Massachusetts, United States
12	ButcherBox Food Delivery	169	Senior Director of Revenue Operations, Cost Staff Accountant, Associate Director of Supply Chain Optimization	>100	$50M-100M		⏸️ No Growth: 0% 169 Employees	⏸️ No Growth: 0% 7 Employees	Actively Hiring	44	Brighton, Massachusetts, United States
13	Brafton Advertising	108	Senior Animator, Senior Motion Designer, Senior Software Developer	>100	$100M-500M		⏸️ No Growth: 0% 108 Employees	⏸️ No Growth: 0% 4 Employees	Actively Hiring	35	Boston, Massachusetts, United States
14	Acme United Corporation Manufacturing	131	Senior Accounts Receivable Specialist, Vice President of Commercial Sales, Compliance Analyst	>100	$100M-500M		⏸️ No Growth: 0% 131 Employees	⏸️ No Growth: 0% 8 Employees	Not Hiring	25	Fairfield, Connecticut, United States
15	Startup Boston Incubators	21	Manager, Content Writer, Data & AI Track Lead	+9	$10M-50M		⏸️ No Growth: 0% 21 Employees	⏸️ No Growth: 0% 2 Employees	Not Hiring	33	Boston, Massachusetts, United States
16	DTiQ Information Technology	224	Tier 01 - Team Lead, Vice President of Product Management, IT Technical Support Representative	>100	$100M-500M	$145M raised Debt Financing, 10-15-2024	⏸️ No Growth: 0% 224 Employees	⏸️ No Growth: 0% 9 Employees	Actively Hiring	24	Marlborough, Massachusetts, United States
17	Desktop Metal 3D Printing	54	Mechanic, Senior Operations Technician, Regional Sales Manager- South	>100	$50M-100M		⏸️ No Growth: 0% 54 Employees	⏸️ No Growth: 0% Employees	Not Hiring	50	Dearborn, Michigan, United States
18	MacPaw Apps	398	Senior Marketing Designer at CleanMyMac, Market & Customer Research Service Manager, Chief Legal Officer/IPO Lead	>100	$100M-500M		⏸️ No Growth: 0% 398 Employees	⏸️ No Growth: 0% 7 Employees	Actively Hiring	25	Cambridge, Massachusetts, United States
19	Republic Crowdfunding	286	Senior Legal Assistant, Investisseur, Virtual Representative interim	>100	$50M-100M		⏸️ No Growth: 0% 286 Employees	⏸️ No Growth: 0% 89 Employees	Actively Hiring	52	Kerhonkson, New York, United States
20	Tough Cookies, LLC Food Delivery	4	Co-Founder, Operations Lead, Security Guard	+7	$100M-500M		⏸️ No Growth: 0% 4 Employees	⏸️ No Growth: 0% 2 Employees	Not Hiring	29	Hanover, Massachusetts, United States
21	Mobiloitte Information Technology	2	MERN Stack, Trainne - Software developer, Software Engineer	+11	$100M-500M		⏸️ No Growth: 0% 2 Employees	⏸️ No Growth: 0% Employees	Not Hiring	29	Wilmington, United States
22	OnScale Simulation	17	Software Developer, Lead R&D Engineer, Angular Developer	+8	$10M-50M	$5M raised Venture Round, 08-26-2021	⏸️ No Growth: 0% 17 Employees	⏸️ No Growth: 0% 1 Employees	Not Hiring	46	Redwood City, California, United States
23	REEKON Tools Software	16	Electrical Engineer, Mechanical Engineer, Customer Success & Operations Specialist	+16	$100M-500M	$4M raised Product Crowdfunding, 05-22-2022	⏸️ No Growth: 0% 16 Employees	⏸️ No Growth: 0% 2 Employees	Actively Hiring	53	Boston, Massachusetts, United States
24	LogRocket Software	524	Sales Development Representative, Sales Development Representative, Recruiting Manager	>100	$10M-50M	$25M raised Series C, 06-21-2022	⏸️ No Growth: 0% 524 Employees	⏸️ No Growth: 0% 6 Employees	Actively Hiring	37	Boston, Massachusetts, United States
25	ViaCord Health Care	44	Laboratory Technician, sales, Telephone Operator	+69	$10M-50M	$20M raised Venture Round, 01-02-2004	⏸️ No Growth: 0% 44 Employees	⏸️ No Growth: 0% Employees	Not Hiring	24	Waltham, United States
26	Crossref Association	71	Technical Support Specialist/R&D Support Analyst, Director of Membership, Member of Crossref DOI indexing	+62	$10M-50M		⏸️ No Growth: 0% 71 Employees	⏸️ No Growth: 0% 7 Employees	Not Hiring	33	Lynnfield, Massachusetts, United States
27	’47 E-Commerce	202	Production Design Manager, Product Manager, Headwear Design Coordinator	>100	$50M-100M		⏸️ No Growth: 0% 202 Employees	⏸️ No Growth: 0% 5 Employees	Not Hiring	25	Westwood, Massachusetts, United States
28	G AND G Mechanical Commercial	4	Office Manager, Hvac and Heating, Field Operations Manager	+13	$100M-500M		⏸️ No Growth: 0% 4 Employees	⏸️ No Growth: 0% Employees	Not Hiring	16	Malden, United States
29	MIT Sloan CIO Symposium Professional Networking	9	Executive Director, Sponsorship, Organizing Team Member, Graphic Designer	+7	$10M-50M		⏸️ No Growth: 0% 9 Employees	⏸️ No Growth: 0% 1 Employees	Not Hiring	19	Boston, Massachusetts, United States
30	mba.com Education	3	MBA, Product Manager, Marketing Contractor	+9	$100M-500M		⏸️ No Growth: 0% 3 Employees	⏸️ No Growth: 0% Employees	Not Hiring	32	Virginia, United States
31	LiveBooks Web Design	2	cecertario, Buyer, teacher	>100	$10M-50M		⏸️ No Growth: 0% 2 Employees	⏸️ No Growth: 0% 1 Employees	Not Hiring	43	Austin, Texas, United States
32	XanEdu E-Learning	32	K-12 Curricula Manager, Content Acquisitions, Account Executive	+46	$10M-50M		⏸️ No Growth: 0% 32 Employees	⏸️ No Growth: 0% 2 Employees	Actively Hiring	23	Livonia, Michigan, United States
33	Landry's Bicycles Cycling	41	Manager, Mechanic, Bicycle Mechanic	+49	$10M-50M		⏸️ No Growth: 0% 41 Employees	⏸️ No Growth: 0% 1 Employees	Not Hiring	19	Natick, Massachusetts, United States
34	Rayyan Systems Information Technology	15	Vice President of Global Partnerships, Product Manager, Sales Director - The Americas	+21	$100M-500M		⏸️ No Growth: 0% 15 Employees	⏸️ No Growth: 0% 1 Employees	Not Hiring	31	Cambridge, Massachusetts, United States
35	Joseph's Bakery Food Processing	22	Producer, Food Safety and Quality Assurance Director, Maintenance Manager	+36	$100M-500M		⏸️ No Growth: 0% 22 Employees	⏸️ No Growth: 0% 1 Employees	Actively Hiring	32	Lawrence, Massachusetts, United States
36	Audio Visual Design Group Software	89	Project Manager, Sports Marketing Specialist, Project Manager	>100	$10M-50M		⏸️ No Growth: 0% 89 Employees	⏸️ No Growth: 0% 1 Employees	Actively Hiring	23	Fremont, California, United States
37	Axis Technology Cloud Data Services	17	Director of Human Resources, PMO, Data Services Consultant	+24	$10M-50M		⏸️ No Growth: 0% 17 Employees	⏸️ No Growth: 0% 2 Employees	Not Hiring	31	Boston, Massachusetts, United States
38	Pickup Delivery	38	Private Contractor, Delivery Driver, Market Success Coordinator	+75	$10M-50M		⏸️ No Growth: 0% 38 Employees	⏸️ No Growth: 0% Employees	Not Hiring	26	Plano, Texas, United States
39	Harvard Apparatus Biotechnology	16	Director New Business Development, Software Engineer, manager	+76	$10M-50M		⏸️ No Growth: 0% 16 Employees	⏸️ No Growth: 0% Employees	Not Hiring	27	Holliston, Massachusetts, United States
40	Byrna Social News	54	Store Manager, Retail Store Manager, Corporate Controller	+73	$10M-50M		⏸️ No Growth: 0% 54 Employees	⏸️ No Growth: 0% 9 Employees	Actively Hiring	52	Andover, Massachusetts, United States
41	Inkcups Manufacturing	62	Controller, Vice President of Operations, North Mexico, Central South American Sales Manager	+72	$10M-50M		⏸️ No Growth: 0% 62 Employees	⏸️ No Growth: 0% 3 Employees	Actively Hiring	21	Danvers, Massachusetts, United States
42	Liquidware Enterprise Software	56	Chief Software Architect, Business Development Manager, Sales Operations Coordinator	+80	$10M-50M	$2M raised Venture Round, 07-21-2014	⏸️ No Growth: 0% 56 Employees	⏸️ No Growth: 0% 3 Employees	Not Hiring	19	Alpharetta, Georgia, United States
43	Optima Overnight Freight Service	14	freight Specialist, Warehouse Associate, Director, Major Accounts	+30	$10M-50M		⏸️ No Growth: 0% 14 Employees	⏸️ No Growth: 0% 1 Employees	Not Hiring	31	Woburn, Massachusetts, United States
44	Aadmi Consulting	4	anggota, Porteira, Director of Accounting	+8	$10M-50M		⏸️ No Growth: 0% 4 Employees	⏸️ No Growth: 0% 2 Employees	Not Hiring	26	Boston, Massachusetts, United States
45	Lunya Consumer Goods	34	Store Experience Manager, VP of Product Creation, VP, People and Culture	+30	$10M-50M		⏸️ No Growth: 0% 34 Employees	⏸️ No Growth: 0% 3 Employees	Actively Hiring	48	Santa Monica, California, United States
46	ClinOne Health Care	15	Implementation Architect, Senior Software Engineer, Product Manager	+7	$10M-50M	$2M raised Series A, 11-01-2023	⏸️ No Growth: 0% 15 Employees	⏸️ No Growth: 0% 1 Employees	Not Hiring	38	Needham, Massachusetts, United States
47	Solabs Information Technology	14	Product Marketing Manager, Market Researcher, Head of Client Success	+22	$10M-50M		⏸️ No Growth: 0% 14 Employees	⏸️ No Growth: 0% 2 Employees	Not Hiring	31	Framingham, Massachusetts, United States
48	Thermacell Repellents Consumer Goods	81	Sales Manager, Canada, Manufacturing Production Planner, LIV Program & Partner Success Manager	>100	$10M-50M		⏸️ No Growth: 0% 81 Employees	⏸️ No Growth: 0% 5 Employees	Actively Hiring	35	Bedford, Massachusetts, United States
49	Rhino Financial Services	54	auxiliar de servicios generales, Quality Control Manager, Laborer	>100	$10M-50M	$8M raised Venture Round, 01-24-2022	⏸️ No Growth: 0% 54 Employees	⏸️ No Growth: 0% 3 Employees	Not Hiring	37	New York, New York, United States
50	Long's Jewelers E-Commerce	65	Estate Jewelry Buyer, Marketing Manager, Paid Media, Operations & Customer Service	+89	$10M-50M		⏸️ No Growth: 0% 65 Employees	⏸️ No Growth: 0% 1 Employees	Not Hiring	39	Burlington, Massachusetts, United States
51	Nature's Remedy of Massachusetts Cannabis	15	Cultivation Manager, Assistant General Manager, Senior Consultant	+21	$10M-50M		⏸️ No Growth: 0% 15 Employees	⏸️ No Growth: 0% 2 Employees	Not Hiring	28	Millbury, Massachusetts, United States
52	VolunteerMatch Non Profit	76	Seller, Project Manager, Director of Student Success	>100	$10M-50M		⏸️ No Growth: 0% 76 Employees	⏸️ No Growth: 0% 4 Employees	Actively Hiring	33	Oakland, United States
53	Maxwell Health Employee Benefits	20	Principal Software Engineer, Registered Nurse, Senior Product Manager	+26	$10M-50M	$22M raised Series C, 03-21-2016	⏸️ No Growth: 0% 20 Employees	⏸️ No Growth: 0% Employees	Not Hiring	40	Boston, Massachusetts, United States
54	Woodfold Manufacturing Manufacturing	2	Vice President - Products and Customer Experience, Customer Service Associate, Shutter specealest	+6	$10M-50M		⏸️ No Growth: 0% 2 Employees	⏸️ No Growth: 0% 1 Employees	Not Hiring	42	Forest Grove, Oregon, United States
55	EnglishCentral	110	People Manager, Business Consultant, Brazil, Team Manager	>100	$10M-50M	$1M raised Venture Round, 12-21-2016	⏸️ No Growth: 0% 110 Employees	⏸️ No Growth: 0% 2 Employees	Not Hiring	17	Burlington, Massachusetts, United States
56	Rentacrate Logistics	29	Customer Success Specialist, Business Development, Regional Sales Director	+44	$10M-50M		⏸️ No Growth: 0% 29 Employees	⏸️ No Growth: 0% 6 Employees	Not Hiring	16	Pittsburgh, United States
57	Celtra Advertising	171	HR Generalist, Engineering Director, QA, Senior DevOps Engineer	>100	$50M-100M	$15M raised Series C, 06-21-2017	⏸️ No Growth: 0% 171 Employees	⏸️ No Growth: 0% 5 Employees	Actively Hiring	30	Mansfield, Massachusetts, United States
58	Retention Science Email Marketing	20	Software Engineering Manager, Enterprise Client Success Manager, Tier 3/ VOC Tech Specialist	+17	$10M-50M	$7M raised Series A, 08-05-2014	⏸️ No Growth: 0% 20 Employees	⏸️ No Growth: 0% 1 Employees	Not Hiring	35	Santa Monica, California, United States
59	Boston SoftDesign Information Technology	29	Infrastructure Support Team Lead, Data Analyst, Senior Test Engineer	+30	$10M-50M		⏸️ No Growth: 0% 29 Employees	⏸️ No Growth: 0% Employees	Not Hiring	28	Newton, Massachusetts, United States
60	Association For Financial Professionals Financial Services	89	Conselheiro - Conselheiro Consultivo de Tesouraria da AFP (Brasil), Data Standards Specialist, Customer Engagement Specialist	>100	$10M-50M		⏸️ No Growth: 0% 89 Employees	⏸️ No Growth: 0% 12 Employees	Not Hiring	17	Bethesda, Maryland, United States
61	Gilt Contact Management	127	Assistant Buyer, Supervisor, IC Order Resolution Specialist	>100	$100M-500M	$50M raised Series F, 02-16-2015	⏸️ No Growth: 0% 127 Employees	⏸️ No Growth: 0% 4 Employees	Not Hiring	23	Boston, Massachusetts, United States
62	EF Go Ahead Tours Leisure	381	Senior Tour Consultant, Retention Specialist, vbfdhdfh	>100	$10M-50M		⏸️ No Growth: 0% 381 Employees	⏸️ No Growth: 0% 1 Employees	Actively Hiring	34	Cambridge, Massachusetts, United States
63	Yec Business Development	205	Official Member, Auxiliar de desenvolvimento, Member	+62	$10M-50M	$1M raised Debt Financing, 08-13-2013	⏸️ No Growth: 0% 205 Employees	⏸️ No Growth: 0% 3 Employees	Not Hiring	31	Boston, Massachusetts, United States
64	Empatica Health Care	92	Software Engineer, Mechanical Engineer, OPS & Controlling Specialist	>100	$10M-50M	$25M raised Series B, 08-02-2022	⏸️ No Growth: 0% 92 Employees	⏸️ No Growth: 0% 4 Employees	Actively Hiring	47	Boston, Massachusetts, United States
65	Action Ambulance Service Health Care	85	Paramedic, Paramedic, I/C, Advanced Emergency Medical Technician	+93	$10M-50M		⏸️ No Growth: 0% 85 Employees	⏸️ No Growth: 0% 3 Employees	Actively Hiring	10	Wilmington, Massachusetts, United States
66	Metrowest Car Service Transportation	2	Vehicle Fleet Manager, Vice President Operations, Chauffeur	+3	$10M-50M		⏸️ No Growth: 0% 2 Employees	⏸️ No Growth: 0% Employees	Not Hiring	18	Marlborough, United States
67	ONE Condoms Lingerie	3	fuck job video, Boss, Product Tester	+6	$10M-50M		⏸️ No Growth: 0% 3 Employees	⏸️ No Growth: 0% Employees	Not Hiring	27	Boston, Massachusetts, United States
68	business.com Consulting	58	Entrepreneurship, Software Developer, Business Manager	>100	$10M-50M		⏸️ No Growth: 0% 58 Employees	⏸️ No Growth: 0% 9 Employees	Not Hiring	42	Waltham, Massachusetts, United States
69	CareAcademy Health Care	60	Senior Instructional Designer, Principal Product Designer, Health carer	+41	$10M-50M		⏸️ No Growth: 0% 60 Employees	⏸️ No Growth: 0% 13 Employees	Not Hiring	41	Boston, Massachusetts, United States
70	InSegment Advertising	27	Marketing Specialist, Senior Web/UI Developer, Content Development Specialist	+37	$10M-50M		⏸️ No Growth: 0% 27 Employees	⏸️ No Growth: 0% 1 Employees	Not Hiring	33	Newton, Massachusetts, United States
71	Visible Body Education	48	Education Team Trainer, Web Content Specialist, VP - Finance/HR	+42	$10M-50M	$6M raised Venture Round, 11-20-2018	⏸️ No Growth: 0% 48 Employees	⏸️ No Growth: 0% 2 Employees	Not Hiring	21	Newton, Massachusetts, United States
72	Ryze Food and Beverage	94	Customer Service Representative, Virtual Assistant, Learning & Development Manager	>100	$50M-100M	$1M raised Seed Round, 03-28-2022	⏸️ No Growth: 0% 94 Employees	⏸️ No Growth: 0% 5 Employees	Not Hiring	37	Boston, Massachusetts, United States
73	Theory Wellness Alternative Medicine	84	Director of Wholesale, Cannabis consultant, Logistics Supervisor	>100	$10M-50M	$30k raised Grant, 09-01-2022	⏸️ No Growth: 0% 84 Employees	⏸️ No Growth: 0% 6 Employees	Actively Hiring	38	Stoneham, Massachusetts, United States
74	Sales Community Sales	144	Advisory Board Member, Advisory Board Member, Advisory Board Member	+51	$10M-50M		⏸️ No Growth: 0% 144 Employees	⏸️ No Growth: 0% 123 Employees	Not Hiring	26	Boston, Massachusetts, United States
75	Measurabl Software	163	Senior Business Development, Board Member, Sustainability Reporting Manager	>100	$10M-50M	$93M raised Series D, 05-31-2023	⏸️ No Growth: 0% 163 Employees	⏸️ No Growth: 0% 14 Employees	Actively Hiring	39	San Diego, California, United States
76	OpenSesame Corporate Training	214	Software Engineering Lead, Strategic Partner Manager III, Strategic Partner Manager	>100	$10M-50M	$50M raised Series D, 07-22-2021	⏸️ No Growth: 0% 214 Employees	⏸️ No Growth: 0% 5 Employees	Actively Hiring	42	Portland, Oregon, United States
77	Rue La La Contact Management	71	Shipping Coordinator, Returns associate, molieur	>100	$100M-500M	$22M raised Series A, 01-20-2012	⏸️ No Growth: 0% 71 Employees	⏸️ No Growth: 0% 1 Employees	Not Hiring	23	Boston, Massachusetts, United States
78	Aspen Publishing Education	60	Institutional Sales Manager, Technical Product Manager, Director, JD-Next	+81	$10M-50M		⏸️ No Growth: 0% 60 Employees	⏸️ No Growth: 0% 3 Employees	Not Hiring	37	Boston, Massachusetts, United States
79	MongoDB Developer Tools	5,061	Software Engineer III, Consultant, Staff Technical Services Engineer	>100	$100M-500M		📉 Negative Growth: -0.14% 5,068 ↘ 5,061 Employees	⏸️ No Growth: 0% 62 Employees	Actively Hiring	50	New York, New York, United States
80	Ryan Accounting	4,142	Senior Consultant, Senior Consultant, Director - Corporate Development (Mergers & Acquisitions)	>100	$100M-500M		📉 Negative Growth: -0.17% 4,149 ↘ 4,142 Employees	⏸️ No Growth: 0% 302 Employees	Actively Hiring	27	Dallas, Texas, United States
81	8x8 Information Technology	1,670	Solutions and Vertical Marketing Manager, Web Developer, QA Automation Engineer	>100	$100M-500M	$200M raised Post-IPO Debt, 07-15-2024	📉 Negative Growth: -0.24% 1,674 ↘ 1,670 Employees	⏸️ No Growth: 0% 18 Employees	Actively Hiring	65	Campbell, California, United States
82	Next Insurance Insurance	579	Customer Service Specialist, Sales Producer, Insurance Advisor	>100	$100M-500M	$265M raised Series F, 11-01-2023	📉 Negative Growth: -0.34% 581 ↘ 579 Employees	⏸️ No Growth: 0% 15 Employees	Actively Hiring	30	Palo Alto, California, United States
83	IntelyCare Health Care	823	Team Lead, PRN Nurse, Certified Nursing Assistant	>100	$50M-100M	$115M raised Series C, 04-06-2022	📉 Negative Growth: -0.36% 826 ↘ 823 Employees	⏸️ No Growth: 0% 11 Employees	Actively Hiring	49	Quincy, Massachusetts, United States
84	1stDibs E-Commerce	276	Logistics Coordinator, Senior Manager, Art + Design Research Team, Regional Manager	>100	$100M-500M	$76M raised Series D, 03-28-2019	📉 Negative Growth: -0.36% 277 ↘ 276 Employees	⏸️ No Growth: 0% 11 Employees	Actively Hiring	53	New York, New York, United States
85	NewsBreak Media and Entertainment	267	Account Manager, Contributing Writer, Site Reliability Engineer	>100	$10M-50M	$115M raised Series C, 01-07-2021	📉 Negative Growth: -0.37% 268 ↘ 267 Employees	⏸️ No Growth: 0% 2 Employees	Actively Hiring	40	Mountain View, California, United States
86	Skin Laundry Beauty	241	Aesthetician, Aesthetic Registered Nurse, Chief Executive Officer	>100	$10M-50M	$3M raised Venture Round, 01-05-2024	📉 Negative Growth: -0.41% 242 ↘ 241 Employees	⏸️ No Growth: 0% 12 Employees	Actively Hiring	36	Newport Beach, California, United States
87	MoEngage Artificial Intelligence	709	Lead Engineer - Frontend, Customer Success Manager, Growth Consultant	>100	$50M-100M	$77M raised Series E, 06-01-2022	📉 Negative Growth: -0.42% 712 ↘ 709 Employees	⏸️ No Growth: 0% 13 Employees	Actively Hiring	53	San Francisco, California, United States
88	OpenAI Artificial Intelligence	2,613	Senior AI Research Engineer, Solutions Engineer, Technical Strategy	>100	$10M-50M	$4,000M raised Debt Financing, 10-03-2024	📉 Negative Growth: -0.42% 2,624 ↘ 2,613 Employees	⏸️ No Growth: 0% 22 Employees	Actively Hiring	32	San Francisco, California, United States
89	Mitutoyo America Corporation Manufacturing	236	Software Support Specialist, SENIOR TECHNICAL ADVISOR, Mechanical Engineer II	>100	$50M-100M		📉 Negative Growth: -0.42% 237 ↘ 236 Employees	⏸️ No Growth: 0% 8 Employees	Actively Hiring	32	Aurora, Illinois, United States
90	Lookout Information Technology	410	Senior Accounting Manager, Care taker, Sr Technical Support Manager	>100	$100M-500M	$150M raised Debt Financing, 06-20-2022	📉 Negative Growth: -0.49% 412 ↘ 410 Employees	📉 Negative Growth: -7.14% 14 ↘ 13 Employees	Actively Hiring	19	Boston, Massachusetts, United States
91	Ceres Sustainability	171	Manager, Executive Associate, Organizational Strategy, Planning & Results, Manager, Talent Acquisition	>100	$10M-50M		📉 Negative Growth: -0.58% 172 ↘ 171 Employees	⏸️ No Growth: 0% 18 Employees	Actively Hiring	29	Boston, Massachusetts, United States
92	Similarweb Internet	1,165	Senior Manager, Enterprise Account Management, Data Engineer, Lead Data Scientist - Quantitative Analysis	>100	$100M-500M	$27M raised Post-IPO Secondary, 09-13-2024	📉 Negative Growth: -0.6% 1,172 ↘ 1,165 Employees	⏸️ No Growth: 0% 19 Employees	Actively Hiring	62	New York, New York, United States
93	CoachUp Sports	331	Private Cheerleading/Gymnastics Coach, Coach, Sports Coach	>100	$100M-500M	$1M raised Venture Round, 01-03-2018	📉 Negative Growth: -0.6% 333 ↘ 331 Employees	⏸️ No Growth: 0% 5 Employees	Not Hiring	55	Woburn, Massachusetts, United States
94	NetGalley EBooks	147	Book Reviewer, Chroniqueuse, Book Reviewer	>100	$10M-50M		📉 Negative Growth: -0.68% 148 ↘ 147 Employees	⏸️ No Growth: 0% 3 Employees	Not Hiring	31	Newburyport, Massachusetts, United States
95	Nobull E-Commerce	134	Footwear Designer, Chief Product Officer, Director of Treasury	>100	$10M-50M	$70M raised Private Equity Round, 10-05-2023	📉 Negative Growth: -0.74% 135 ↘ 134 Employees	⏸️ No Growth: 0% 8 Employees	Actively Hiring	56	Boston, Massachusetts, United States
96	Wondery Media and Entertainment	290	Head of International - Podcast Partnerships, acquisitions and licensing, Senior Producer, Production Manager	>100	$10M-50M	$10M raised Series B, 06-27-2019	📉 Negative Growth: -1.02% 293 ↘ 290 Employees	⏸️ No Growth: 0% 6 Employees	Not Hiring	65	Culver City, California, United States
97	Serena & Lily Home Decor	281	Senior Director of Design, Chef, Senior Graphic Designer	>100	$10M-50M	$42M raised Venture Round, 04-07-2014	📉 Negative Growth: -1.06% 284 ↘ 281 Employees	⏸️ No Growth: 0% 10 Employees	Actively Hiring	43	Sausalito, California, United States
98	Hourglass Cosmetics Cosmetics	280	Sales Specialist, Vice President Artistry &Training, Makeup Vendor	>100	$50M-100M		📉 Negative Growth: -1.06% 283 ↘ 280 Employees	⏸️ No Growth: 0% 8 Employees	Actively Hiring	33	West Hollywood, California, United States
99	Addgene Biotechnology	92	Director Board Of Directors, Software Engineer II, Research Scientist	>100	$10M-50M		📉 Negative Growth: -1.08% 93 ↘ 92 Employees	⏸️ No Growth: 0% 11 Employees	Actively Hiring	27	Watertown, Massachusetts, United States
100	LinkSquares Information Technology	271	Sr. Technical Support Associate, Senior Program Manager II, Project Manager	>100	$10M-50M	$100M raised Series C, 04-04-2022	📉 Negative Growth: -1.09% 274 ↘ 271 Employees	⏸️ No Growth: 0% 16 Employees	Actively Hiring	44	Boston, Massachusetts, United States
101	Luke's Lobster Food and Beverage	90	Shift Supervisor, Logistics, SVP, Sales & Procurement	>100	$50M-100M	$2M raised Grant, 09-30-2020	📉 Negative Growth: -1.1% 91 ↘ 90 Employees	📉 Negative Growth: -5.26% 19 ↘ 18 Employees	Not Hiring	39	Saco, Maine, United States
102	Sense Predictive Analytics	87	Staff Machine Learning Engineer, Senior Engineering Manager, Cloud Infrastructure, Senior Electrical Engineer	+99	$10M-50M	$127M raised Series C, 04-27-2022	📉 Negative Growth: -1.14% 88 ↘ 87 Employees	⏸️ No Growth: 0% 7 Employees	Not Hiring	24	Cambridge, United States
103	Ringover North America Software	173	AI Engineer, General Services & Purchasing Manager, Responsable de projet	>100	$100M-500M	$21M raised Series B, 06-07-2023	📉 Negative Growth: -1.14% 175 ↘ 173 Employees	⏸️ No Growth: 0% 6 Employees	Actively Hiring	40	Atlanta, Georgia, United States
104	Carr Workplaces Coworking	73	Community Manager, Community Manager, Community Manager	>100	$10M-50M		📉 Negative Growth: -1.35% 74 ↘ 73 Employees	⏸️ No Growth: 0% 14 Employees	Not Hiring	26	Washington, District of Columbia, United States
105	Nic+Zoe E-Commerce	70	Design Associate, Sales Associate, Executive Design Director	+94	$10M-50M		📉 Negative Growth: -1.41% 71 ↘ 70 Employees	⏸️ No Growth: 0% 3 Employees	Not Hiring	22	Natick, Massachusetts, United States
106	Shopkick Apps	67	Senior Software Engineer, Account Strategist, shoping maal	+93	$10M-50M		📉 Negative Growth: -1.47% 68 ↘ 67 Employees	⏸️ No Growth: 0% 1 Employees	Actively Hiring	39	Boston, Massachusetts, United States
107	Savage Arms Hunting	64	Manufacturing Engineering Manager, CNC Programmer & Maintenance Technician, Buyer	>100	$100M-500M		📉 Negative Growth: -1.54% 65 ↘ 64 Employees	⏸️ No Growth: 0% 2 Employees	Not Hiring	19	Westfield, Massachusetts, United States
108	Avantik Manufacturing	122	Inventory Analyst, Field Services Engineer, Project Coordinator	>100	$100M-500M		📉 Negative Growth: -1.61% 124 ↘ 122 Employees	⏸️ No Growth: 0% 6 Employees	Actively Hiring	7	Montville Township, New Jersey, United States
109	The Barksdale Group Photography	75	Sales and Service Representative, Director Of Human Resources at Barksdale School Portraits, Photographer	>100	$10M-50M		📉 Negative Growth: -2.6% 77 ↘ 75 Employees	⏸️ No Growth: 0% 1 Employees	Not Hiring	17	Aston Township, Pennsylvania, United States
110	The Annie Selke Companies E-Commerce	30	Warehouse Associate, Procurement Specialist, Key Accounts Customer Service	+42	$10M-50M		📉 Negative Growth: -6.25% 32 ↘ 30 Employees	⏸️ No Growth: 0% Employees	Not Hiring	31	Pittsfield, Massachusetts, United States

550

100

Revenue and Funding

UK companies with £50-100 million revenue

15 September 2025

By Surfe

548

100

Ideal Customer Fit

Top Wealth Management Companies in Switzerland

14 October 2025

By Surfe

508

Intelligent Prospecting, Backed by Signals

What insights can be leveraged from Zendesk usage patterns to enhance your sales approach to these companies?

How do decision-makers in these mid-market companies evaluate technology stack enhancements?

Want a faster yes from a VP of Support who runs on Zendesk? Speak to the scoreboard they live by. They judge any stack change on clear, near-term gains in customer response and cost control. The short list: time to first response, full resolution time, backlog, deflection rate, CSAT, cost per ticket, and agent ramp time. If the enhancement does not move two of those in 30 to 60 days with minimal admin lift, it stalls. They also weigh fit with the Zendesk workflow they already trust. Native integration, clean routing, no extra clicks, and reporting that rolls up to executive dashboards. Then come the safety checks. Security review, data handling, SSO, and reference calls with similar mid-market teams. Budget owners want a payback window they can defend to finance, usually inside two quarters. One sticky line you can use: If it does not move CSAT, FRT, or cost per ticket, it is noise.

Your angle in prospecting is simple. Anchor to Zendesk realities and quantify the lift. Try these conversation starters:
- Where does your queue get stuck most often, and what is the dollar cost of those delays per week?
- Which 2 Zendesk metrics would you need to see improve in a 4-week pilot to greenlight budget?
- How many tickets are truly repetitive, and what is your current deflection rate for them?
- What does a new agent’s time to proficiency look like, and which tools slow that down?
- Do leaders get a single view of backlog, SLAs, and revenue risk without spreadsheet work?

Offer a low-risk pilot in one queue, like billing or returns, with agreed success targets. Pilot beats PowerPoint. Another usable line: Open another lane at checkout, not another tool to manage. Efficiency wins the meeting. Proof wins the deal.

How can you tailor your pitch to address typical pain points of mid-market companies in Massachusetts using Zendesk?

Over half of customers will switch after a single bad service experience. That is the risk hiding in every crowded Zendesk queue when a Nor’easter hits, Tax-Free Weekend spikes orders, or a campus rollout floods support lines across Massachusetts. Mid-market teams feel this twice, they have enterprise expectations and lean resources. Lead with business impact. Slow first reply means churn. Messy handoffs mean refunds. Repeat contacts mean rising CAC because retention just got harder. Use lines that land fast. Speed wins, but context keeps the customer. Fix the handoff, save the account.

Tailor your pitch to what Zendesk users wrestle with daily. Highlight three outcomes. Faster triage to protect SLAs, cleaner routing to cut repeat contacts, smarter self-serve to drop ticket volume by double digits. Then translate each outcome into talk tracks. Try these in discovery. When weather or delivery issues hit New England, how many tickets spike, and which teams stall first. What is the real cost of a missed first reply on your top two revenue segments. Where do handoffs between Tier 1 and specialists fail, and how often does the customer repeat their story. How consistent are macros and tags across locations, and can leaders trust the reports on backorders, billing errors, or outage themes. What percentage of common questions are deflected by your help center, and how do you keep articles fresh during product drops. How do you share customer context with sales so high risk accounts get proactive outreach, not a generic apology.

Keep it local and credible. Massachusetts privacy rules are strict, so reassure them about clean processes and audit-friendly notes. Retailers and edtech players see big swings, so propose playbooks for surges and a rapid-response queue. Your queue is a revenue signal, not a chore list. Show them how to turn Zendesk from a ticket inbox into a retention engine, with fewer touches, clearer ownership, and faster answers that customers actually feel.

What successful sales tactics have proven effective in engaging with mid-market companies about their CX tools?

Your best wedge with a Zendesk shop is not “better support workflows.” It is revenue. Lead with outcomes that a Head of CX or RevOps cares about. Tie first response time, backlog, and self-service deflection to trial conversion, expansion, and renewal risk. Mid-market teams in Massachusetts often run lean during peaks. When ticket queues spike, trials stall, onboarding slips, and renewal calls get hotter. Use that contrast. Proactive beats reactive. A clean, fast queue produces upsell moments. A messy one creates discount requests. Try this one-liner: Backlog is a tax on renewal.

Successful reps land by solving one visible break, then expand. Offer a light, no-cost benchmark against local peers or companies of similar size. Bring three numbers from public signals or social proof and make them specific to Zendesk: containment rate for their bot or help center, cost per resolution trend, and SLA breach rate during end-of-quarter. Multithread early. Loop in the Director of Support for process, RevOps for revenue impact, and Product for feedback loops. Use triggers to time outreach. Hiring for a Zendesk admin, new AI bot announcement, a spike in G2 support comments, or a multi-brand rollout are all windows. Keep the ask small. Propose a 30-day pilot to fix one queue, one form, or one channel handoff. Then report back in dollars saved and deals saved. Tickets are revenue in disguise.

Conversation starters you can use:
- Where did SLA breaches cluster last quarter and what did that do to trial-to-paid conversion?
- What is your current deflection rate in Zendesk and what would a 5 point lift mean to cost to serve?
- Which handoffs fail most often, sales to onboarding or support to success, and how does that show up in churn notes?
- During your next Boston hiring surge or product launch, how will you keep first response under your target without adding headcount?

Which unique challenges do these companies face with customer service that your product could solve?

Your best customers should never sit in the same queue as a free trial. Mid-market teams in Massachusetts juggle multi-product portfolios, contract SLAs, and fast-shipping roadmaps. Zendesk becomes the front door and the bottleneck at once. The pattern we see: too many tickets with too little context. Account-level visibility is thin, tags are inconsistent, and routing is based on guesswork, not value. That turns renewals into firefights, especially when Boston release cycles outpace the knowledge base or when seasonal spikes hit hard. One bad support experience can push a third of buyers to rethink the relationship. If the queue is blind, revenue is blind.

The fix is not more headcount. It is precision. Tools that prioritize by account value and intent. A clean bridge between Zendesk and CRM so reps see the full customer story in one place. Routing that recognizes product, tier, and SLA commitments. Real-time alerts when product telemetry or billing issues drive ticket surges. Simple deflection for status checks and how-to’s so agents focus on escalations. QA and coaching loops that catch sloppy tagging before metrics and SLAs go sideways. In regulated or complex industries common around Boston, airtight audit trails and consistent workflows matter as much as speed. The outcome is shorter time to first response for strategic accounts, fewer escalations before renewal, and happier customers without bloating the team.

Use these openers in prospecting:
- How do you prioritize tickets from named accounts today, and what happens during a spike week?
- What percent of inbound volume is status checks that could be automated without hurting CSAT?
- When a deal is in commit, does that customer jump the queue or wait like everyone else?
- How confident are you that tags and macros reflect your current product lineup?
- What is the handoff process between Support and Success when a renewal is at risk?

How can you use insights about Zendesk's capabilities to craft more compelling, relevant pitches to these prospects?

Your strongest angle is this: sell to what Zendesk already measures. If a company runs on Zendesk, they care about first response time, CSAT, deflection, backlog and routing accuracy. Use that language. Tie your pitch to revenue protection and renewal risk, not features. One-liner you can keep handy: if it hits the queue, it hits the bottom line.

Turn Zendesk signals into relevance. Scan their Help Center to see which articles get heavy use. That spotlights friction that creates cancellations, returns or churn. Reference ticket tags, macros and common channels to show you get their world. Try lines like: I noticed your top articles are around billing and onboarding. How are you using Explore to flag accounts with repeat issues before renewal. Or, What would a 5 point lift in deflection mean for your headcount plan and SLA breaches this quarter. Highlight contrasts they feel: proactive follow-up after a P1 incident vs quiet churn, one-touch answers vs ping-pong handoffs, VIP routing vs queue roulette. Ask, Do your VIP accounts get a different path in Agent Workspace, and how do you turn those moments into expansion. Or, Where are SLAs slipping by time of day, and what is the revenue risk tied to those tickets.

Position your offer as fuel for these outcomes. Faster self-service, fewer escalations, cleaner routing, clearer signals for sales to act on. Short, practical framing they will remember: sell to the queue, not the feature list. When you talk in Zendesk metrics, you sound like a partner in revenue, not just another vendor.